If you receive a defective Book Nook, please contact our customer support team immediately. We will arrange a replacement or a refund as soon as possible to resolve the issue.

The battery life of a Book Nook depends on how frequently it is used and the settings.
On average, the battery lasts between 5 and 12 hours.

Absolutely! Our Book Nook kits are carefully selected to be beginner-friendly. Many sets include pre-assembled lighting components, and all parts are pre-cut and clearly numbered. Each kit comes with detailed, step-by-step illustrated instructions no prior model-building experience required.

Your Noema is usually dispatched within 1–2 business days.

Once shipped, your package typically arrives within 5–8 business days, and often even sooner. If any issues arise during transit, we’ll of course be happy to assist you at any time.

No，the price you pay is the final price.

There are absolutely no hidden fees or extra charges we promise.

This can sometimes happen and that’s completely okay!

We offer a free replacement parts service. Simply send us a photo, and we’ll make sure you can get back to building as quickly as possible.

Orders within Germany qualify for free shipping on purchases over €90.

For smaller orders, a €4.99 shipping fee applies fair and fully transparent.

If you receive a defective Book Nook, please contact our customer support team immediately. We will arrange a replacement or a refund as soon as possible to resolve the issue for you.

Once your order is shipped, we will provide a tracking number. You can use this number on the courier's website to track your package in real time.

For domestic orders, products are shipped from the nearest warehouse. We have warehouses in 14 countries, and delivery usually takes 6-10 business days. Since our products are carefully made and printed, international orders may take longer, depending on the destination.

Shipping delays can be caused by various factors, such as weather, holidays, or issues with the courier. We will make every effort to ensure your order arrives on time and keep you updated on its status.

We offer expedited shipping. You can select the expedited shipping option during checkout to ensure faster delivery.

If your order has not been shipped yet, we can help you change the shipping address. Please contact customer support as soon as possible to make the change.

Currently, we do not offer the option to choose a specific delivery time. However, we strive to ensure timely delivery of orders and provide tracking information so you can monitor your package's status. You may also contact the courier for further inquiries.

If you're not home, the courier will typically leave a pickup notice. You can arrange for redelivery or pick up the package from the courier.

Yes. We offer a 30-day no-reason return policy. If you are not satisfied with the product, please contact our online customer support team, and they will assist you with the return process.

Products that are damaged due to customer-related reasons and not caused by natural defects are not eligible for return.
To be eligible for a return, the product must be unused and in its original packaging, unopened and undamaged.
For more details, please refer to our Return & Refund Policy.

Once we receive the returned item and confirm it meets the return conditions, the refund is usually processed within 1-7 business days.

Of course, if your product has quality issues, such as damage or deformity, we will offer a return or exchange service and cover the return shipping costs.

If your order has not been shipped or produced yet, you can contact our customer service to modify your order. Once shipped, we will not be able to modify the order.

This situation is generally unlikely to occur. However, if you receive a product that does not match your order or if the wrong item was sent, please contact our customer support team. We will arrange a return or exchange for you.

If the return is due to quality issues or order errors, we will cover the return shipping costs. If the return is for personal reasons, the return shipping cost will be borne by you.

To ensure a smooth return process, we recommend contacting our customer service team first for confirmation. We will provide return instructions and the return address.

If you lose the return slip, you can contact our customer service, and we will provide you with return instructions and assistance.

We recommend returning the product in its original packaging to ensure it is not damaged during the return shipping process.

Yes, if your product has quality issues within the warranty period (not caused by human error), we offer return, exchange, or repair services.

Our products have a long lifespan under normal usage. The exact lifespan depends on the usage environment and maintenance.

Yes, we provide after-sales support for international customers. No matter where you are, we will do our best to offer a solution.